Pricing, policies, and service details - the questions Madison homeowners ask us most.
How does 4 Senses work? Request a free quote by calling us at (608) 716-4141 or filling out an online booking form. Once you've received your quote, schedule your cleaning at a time that's convenient for you. On the day of your cleaning, our technician will arrive on time and equipped with everything needed to clean your home.
How do I book my first appointment? Call (608) 716-4141, describe your home (approximately sq ft, how many bedrooms and bathrooms), choose any optional extras, and securely confirm payment.
Do you bring your own supplies and equipment? Yes - our cleaners bring all supplies and equipment needed, including microfiber cloths and mop pads, HEPA-filter vacuums, and ostrich feather dusters. We only use high-quality, green, eco-friendly products that are safe for you, your family and your pets.
What if I won't be home on the day? Just tell us how the team can gain entry in the special instructions when you make your booking. Most customers leave a key under the mat, in a lockbox, or provide a code for the garage door. Our team will be sure to lock up afterward.
Is 4 Senses insured and bonded? Yes, 4 Senses is fully insured and bonded. You're in good hands.
Do the cleaning professionals go through a background check? Yes. We run a detailed nationwide background check on all applicants as the last step in our hiring process, and every employee is professionally trained.
What is your satisfaction guarantee policy? If you are not completely satisfied with your cleaning, we will come out and re-clean the affected areas completely free of charge within 48 hours, no questions asked, provided that you notify us within 24 hours of the service.
What is the difference between a standard and deep cleaning? Standard cleaning is meant for a home that has been regularly maintained. A deep cleaning adds more time to the booking to focus on those areas that have not been regularly maintained such as wiping baseboards, wiping the door frames and handles, light switches, and extra attention to showers/tubs.
Do you do move-in/out cleanings? Yes - our move-in/out service includes most standard and deep cleaning tasks, plus cleaning the inside cabinets, fridge, and oven.
When am I charged for my cleaning? We place a hold on the card you have on file with us 24 hours prior to your cleaning appointment and charge your card after your cleaning has been completed.
What form of payments do you accept? We accept credit card payments only. Payment is due at time of service.
Gift certificates and gift cards may be redeemed toward any 4 Senses House Cleaning service and are delivered digitally for your convenience.
Call (608) 716-4141 for a free quote - upfront, flat-rate pricing, discounts on recurring cleanings, and our 100% satisfaction guarantee.
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